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Shipping & Taxes


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  • Call now: 01297 639999 • 9am to 5pm
  • Free UK delivery on orders over £40*

Shipping & Taxes

It is always our intention to ship orders on the same day they are received. Our last postal shipment leaves at about 4.30pm weekdays (Monday to Friday). Shipping costs include postage, packing and insurance.

Orders received by 4PM will be despatched on the same business day (Business days are Monday to Friday)*Orders received after 4PM will be despatched on next business day* . Orders received after 4pm on Fridays will not usually be processed until Monday.

* stock levels permitting


Orders with standard shipping are shipped by Royal Mail First Class Recorded delivery and will require a SIGNATURE ON RECEIPT. Recorded delivery of medicines is a requirement from the Royal Pharmaceutical Society. We recommend that you have your parcel delivered to your work address if you are not going to be at home during the day. Parcels cannot be left in porches, outbuildings or with neighbours etc unless you have an agreement with your postal worker. Your purchases are despatched in discreet packaging. (Brown/White padded envelope or boxes). We cannot accept responsibility for late or missing post although you are insured up to £39 on our standard delivery. Once the parcel has been despatched it is under Royal Mail control. We cannot be held responsible for any failure by Royal Mail to deliver the parcel to your address.

Standard Delivery:

Our standard delivery is Royal Mail first class recorded delivery. This covers up to £39 in the unlikely event of the item being lost in the post. If the value of your parcel is higher than this we strongly recommend you use Royal Mail Special delivery (see below) as the maximum we can refund in the event of a 'lost in the post' parcel sent first class recorded is £39.

Special Delivery:

You may, as an additional cost option, choose Royal Mail Special Delivery Next Business Day service. Royal Mail guarantee to deliver over 99% of these items by 1PM, next business day after despatch. Special delivery items will also require a signature on receipt. Please note that the guarantee does not relate to deliveries on Saturdays. ie If you place an order before 4pm an Friday and we despatch it Friday afternoon, the guarantee will relate to Monday not Saturday. (Although in our experience you should receive it Saturday) Special delivery insures your parcel up to a value of £500.

This delivery time is guaranteed by Royal Mail, not Totalpharmacy.co.uk.

Exceptions: If you are purchasing a Pharmacy medicine, we cannot despatch the medicine until you complete the required Pharmacy medicine safety check. In the case of an order containing a prescription only medicine, we cannot despatch the medicine until we have received a valid prescription authorising the supply.

Prescriptions: We cannot accept responsibility for late or missing post. Your order is insured up to £39 for standard delivery and £500 for special delivery. Postal services can be delayed in both sending and receiving.

Free Shipping 

Orders with a value over £40 (including VAT where applicable) and below 3Kg in weight are eligible for free standard UK delivery (not Special Delivery Next Day).

Orders exceeding  £40 (including VAT where applicable) and exceeding 3Kg in weight will attract a shipping surcharge. This surcharge is currently equal to the standard shipping charge for the order weight, less £6.00

Your shipping charge is clearly displayed during checkout and an estimate of your shipping amount is shown on the "Shopping Cart" page before you login to your account.

Royal Mail delivery: 

If there is no-one to sign for the parcel at the delivery address when Royal Mail attempt a delivery, then Royal Mail will leave an 'Advice of call' card at the address. The card will explain how to get your parcel. Please note: Royal Mail will only keep your parcel at your local depot for 1 week. After this time they will return it to us. (This can take up to a month !) Once it has started its return process we have no control over it and cannot offer a refund or resend until we have received it back.

It is possible that for whatever reason, Royal Mail attempt a delivery but do not leave an 'advice of call' card. For this reason, when you receive your 'order despatched' email from us, please be aware that your parcel is on its way and will be returned to us by Royal Mail after 1 week if you do not contact Royal Mail to have it redelivered.

Undelivered items:

We will charge a redelivery fee equivalent to the cost to us of reposting if you want the item resending.

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